Refund Policy
Last updated: November 3, 2026
Thank you for using RenderCast. This Refund Policy explains when you are eligible for a refund and when refunds are not issued.
Eligible for Refund
You are eligible for a refund if your generation fails— this includes video generation or any other asset generation that does not complete successfully or does not deliver a usable output. If a generation fails due to a technical issue on our side, you may request a refund for the credits spent on that failed generation.
Not Eligible for Refund
No refund will be issued if you cancel a generation manually (by clicking the cancel/stop button) before it completes. Cancellations initiated by you are considered a voluntary stop and the credits used are not refundable.
How to Request a Refund
If you believe a generation failed and you are entitled to a refund, contact our support team with your registered email address, the generation ID (if available), and a brief description of the issue. We will review your request and, if approved, refund the credits to your account within 5–7 business days.
Final Notes
Refunds are issued as platform credits, not as cash reversals to your original payment method, unless required by applicable law. All subscription payments and wallet top-ups are final unless a generation failure is confirmed under section 1. We reserve the right to update this policy at any time; changes will be posted on this page.
Questions about this policy? Email us at support@rendercast.ai